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Customer Support

IXcellerate Customer support works 24/7/365, offering full-range services to ensure best client experience throughout their entire journey with IXcellerate. Our ticket response time is less than 30 minutes and we provide full assistance in English and Russian.

Pre-sale and client arrival:

  • design, cost estimation of equipment and installation works
  • installation of racks
  • Structured cabling set up
  • Installation of rack cages and cold aisles
  • setting up of client equipment, connecting to power grid, testing

Post-sale customer support:

  • delivery/unloading of client equipment
  • Remote hands service
  • Equipment storage
  • Cross-connect set up
  • installation of additional access control and security systems, video surveillance, microclimate and cooling solutions
  • providing regular reports and status updates
  • notification about planned maintenance
  • assistance in conducting audits and status checks
  • footprint growth assistance
  • …and much more

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