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Service Excellence

Since IXcellerate was founded in 2011, meeting and exceeding client expectations was our mantra, and transforming into the most customer-friendly data center on the Russian market became our goal.

10 years later and none of our customers have experienced even a second of downtime, and our array of industry-leading services puts IXcellerate alongside established European markets.

Transparency and fairness in delivering our services has been our distinctive feature since day one. We carefully process all feedback and constantly strive to push the service excellence bar higher. Our service desk engineers react to customer tickets within the first 30 minutes or even less and every team member undergoes extensive training to make sure no client has to go through any unnecessary steps to get the result they want or attention they require.

We will take good care of you

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