Requesting a data center access pass, ordering a cross-connect, checking rack power consumption all take time. We continue to develop the Customer Portal so that everyday tasks are easier to handle and all service information is always at hand.
IXcellerate’s Commercial Data Center Customer Portal project has been named a laureate of the WOWBIZ International Awards for business solutions that work, in the Digital Product / Solution category.
Two years ago, we shared an update on the portal’s expanded capabilities. Since then, it has evolved into a single point of access for more than 200 companies. This progress reflects close collaboration between our customer service and IT teams, interface testing and user feedback.
What does this mean for your day-to-day operations?
- Access under your control. Request access passes and manage employee accounts and permissions directly through the portal. Details are automatically transferred to the access control system, and pass-ready notifications are sent without manual intervention from an engineer.
- Clear service options. The remote services catalog offers upfront cost estimates and an expedited-start option. Ordering and approval workflows for cross-connects and cable links have also been digitized. As a result of the project, cross-connect delivery time has been reduced from five business days to 24 hours.
- Full visibility of your infrastructure. Monitor rack status and power consumption, and stay informed about maintenance activities and incidents. A dedicated banner provides seven business days’ notice of high-risk maintenance, while the mobile version supports push notifications.
Recognition from WOWBIZ marks an important achievement for our team and an opportunity to thank our customers. Your questions, suggestions and feedback help shape the next steps in the portal’s development.
Together, we continue to make managing your data center services easier.
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